Frequently Asked Questions (FAQs)
What products do you offer?
At Propossmei Philippines, we specialize in high-quality milk tea products and ingredients, including premium tea leaves, syrups, and essential toppings. All our products are imported from Possmei, Taiwan, ensuring authentic taste and quality.
How do I place an order?
Placing an order is simple! Just browse our online store, select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to complete your order.
What are your shipping options?
We offer local shipping across the Philippines. Once your order is processed, you can expect delivery within 2-5 days. You’ll receive a tracking number via email to monitor your shipment.
Do you offer same-day delivery?
Placing an order is simple! Just browse our online store, select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to complete your order.
What is your return policy?
We want you to be satisfied with your purchase! If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We’ll guide you through the return process and provide a replacement or refund, depending on the situation
How do I initiate a return?
To initiate a return, please email our customer service team at sales@propossmei.com with your order number and details about the issue. We’ll respond promptly with instructions.
Can I get a refund?
Refunds are available for items that are damaged or incorrectly shipped. If your return is approved, we will process your refund within 14 working days. Please note that shipping fees are non-refundable.
Are your products safe and high quality?
Absolutely! All our products are sourced from Possmei, Taiwan, a brand known for its commitment to quality and safety. We ensure that all our ingredients meet local food safety standards.
Do you offer bulk purchases or wholesale pricing?
Yes! For bulk purchases or wholesale inquiries, please contact us directly at sales@propossmei.com for special pricing and availability.
How can I contact customer support?
You can reach our customer support team via email at [insert email address] or through our contact form on the website. We’re here to help!
